Our Services

Privacy Policy

Last updated: August 2025

The Owner informs you of this Privacy Policy regarding the collection and processing of personal data of users and clients that may be gathered while browsing, purchasing a product, or contracting a service through the website: www.vetshadow.com 

At VetShadow, we are committed to safeguarding your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR), where applicable.

Using this website implies the acceptance of this Privacy Policy and the terms included in the Legal Notice.

Data Controller 

  • Owner: Cointa Murillo Pazos 
  • NIF: 32711280J 
  • Address: Mugardos 11, 15570 Narón, Spain 

Principles applied in data processing 

The Owner commits to apply the following principles in processing your personal data: 

  • Lawfulness, fairness and transparency: The Owner will always request consent for the processing of personal data for one or more specific purposes that will be informed in advance with absolute transparency. 
  • Data minimisation: Only data strictly necessary for the purpose(s) will be collected. 
  • Storage limitation: Data will be kept only for the time necessary for the purpose for which it is processed. For subscriptions, the Owner will periodically review inactive records and delete them as appropriate. 
  • Integrity and confidentiality: Personal data will be processed in such a way as to ensure adequate security and confidentiality. The Owner takes all necessary precautions to prevent unauthorised access or misuse by third parties. 

Collection of personal data 

You are not required to provide any personal data to browse the website. You may voluntarily provide personal data in the following cases: 

  • When purchasing a product or service. 
  • When subscribing to a newsletter or filling out a contact form (managed via MailerLite). 
  • Register as part of a client clinic team using our communication platform (Slack).

Your rights 

You have the right to: 

  • Request access to your stored data. 
  • Request correction or deletion. 
  • Request restriction of processing. 
  • Object to processing. 
  • Lodge a complaint with the UK ICO or Spanish AEPD if your rights are violated.

The right to data portability does not apply. 

To exercise your rights, you must send a request with a copy of your ID to: hello@vetshadow.com 

These rights do not apply to any data that the Owner is legally obliged to retain for administrative, legal or security purposes. 

You also have the right to file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated. 

Purpose of processing personal data 

When you contact the Owner via the website, subscribe to a newsletter, or purchase a product/service, you are providing personal data, which may include: IP address, full name, postal address, email, phone number, and payment details. By providing this information, you consent to its use for the following purposes: 

Information collection purposes: 

  • Contracting forms: Full name, ID number, email, postal address, phone number, and payment details, and any additional data you provide for identification or access purposes – to maintain commercial relationships, process orders, provide services and handle billing. 
  • Newsletter subscription: Name, email, phone number, and optionally a website – for managing subscriptions and sending promotional emails and updates. Data is stored on MailerLite servers (USA). 

Other purposes: 

  • Ensure compliance with legal conditions and website policies. 
  • Improve and maintain service quality. 
  • Manage the Owner’s social media presence (Facebook, LinkedIn, Instagram, etc.). In these cases, your data will be handled according to the respective social media’s privacy policies. 

We do not process data directly identifying clients of veterinary practices. Clinical information is anonymised and only used for support purposes (e.g., species, breed, age, sex, diagnosis, test results, etc.).

Legal Basis for Processing
  • Your explicit consent.
  • Execution of a contract or pre-contractual measures.
  • Compliance with legal obligations (e.g., invoicing).
  • Legitimate interest (e.g., communication within a clinical team).

Data security 

The Owner takes appropriate industry-standard precautions to protect your personal data against loss, misuse, unauthorised access, or alteration. 

Your data will be included in a mailing list file, managed by the Owner, and will be used solely for the stated purposes. The Owner will not transfer personal data to third parties, unless legally obliged or contractually required (e.g. third-party service providers), and only with your express consent. 

Occasionally, collaborations with other professionals may take place. In such cases, you will be informed and your consent will be requested. 

External content and cookies 

Pages on this website may include embedded content (e.g. videos, images, articles). Embedded content behaves the same way as visiting the original source. 

These external sites may collect data, use cookies, embed third-party tracking, and monitor your interaction. 

This website uses cookies. You can learn more in our Cookie Policy. 

Legal basis for processing 

The legal bases for processing your data are: 

  • Your consent. 
  • Execution of a contract or pre-contractual measures. 
  • Compliance with legal obligations. 

Categories of personal data collected 

  • Identification data only. 
  • No special categories of sensitive data are processed. 

Data retention 

Data is retained only for as long as necessary for the intended purpose or legal requirement:

  • Subscription or contact data: Until you unsubscribe or request deletion.
  • Billing data: As required by tax and accounting law (typically 5–6 years).

Inactive or obsolete data will be reviewed and securely deleted when no longer necessary.

Third-party data processors 

Data Sharing and Third Parties

We only share data with third parties when strictly necessary and with proper safeguards:

  • Stripe: Secure online payments.
  • MailerLite / MailerSend: Newsletter and email distribution (servers in the EU or USA with adequate protections).
  • Slack: Team communication (servers in the USA, GDPR-compliant measures).
  • Google reCAPTCHA: Spam prevention on forms.
  • Google Analytics / DoubleClick: Website analytics and advertising cookies.

All providers are required to comply with data protection regulations and provide adequate protection.

International Transfers

Some third-party services (e.g., Slack, MailerSend, Google) may process data outside the UK/EU. We ensure these transfers are lawful by relying on appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions.

Google Analytics 

Google LLC, USA 
Used to analyse site usage via cookies. Data may be transmitted to Google servers in the USA. 
More info: https://analytics.google.com 

DoubleClick by Google 

Google LLC, USA 
Used to improve ad relevance. 
More info: https://www.doubleclickbygoogle.com 

Google Privacy Policy: https://policies.google.com/privacy 
Cookie details: https://policies.google.com/technologies/cookies 

Cookies and Tracking

Our website uses cookies and tracking technologies. You can find full details and manage your preferences in our Cookie Policy.

We use Complianz to manage cookie consent according to UK and EU requirements.

Social Media and External Links

VetShadow manages its social presence on platforms like Facebook, LinkedIn, or Instagram. If you interact with us on these platforms, your data will be subject to their privacy policies.

Our website may include embedded content (e.g., videos or articles), which behaves as if the visitor has visited the source website.

Security Measures

VetShadow uses industry-standard technical and organisational measures to protect personal data, including encrypted connections, access control, and role-based permissions in Slack.

We regularly review security practices and ensure third parties we work with meet equivalent security standards.

Browsing behaviour 

When browsing the site, non-identifiable data may be collected, such as IP address, location, pages visited, and user behaviour patterns. This data is used for statistical purposes and to improve the user experience. 

Accuracy of data 

You are responsible for the accuracy and validity of the data you provide. The Owner is not liable for any inaccuracies. 

Acceptance and consent 

By using this website, you acknowledge that you have been informed of this Privacy Policy and consent to the processing of your data.

To contact the Owner, subscribe, or comment, you must accept this policy. 

Changes to this Privacy Policy 

The Owner reserves the right to update this policy to reflect changes in legislation or industry practices. Changes will be published and effective upon posting. 

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