Frequently Asked Questions
VetShadow offers real-time expert clinical support for your veterinary team. Through Slack, your vets can consult cases, request second opinions, resolve diagnostic or treatment questions, and receive personalised guidance from our senior team.
Yes. Our service is designed to cover weekends and bank holidays too, depending on your plan. Your team is never alone — even when the most complex cases arise at the most difficult times.
The service can be fully operational within 1–2 days after contract activation (successful payment). We take care of setting your team up in Slack, sharing communication protocols and answering initial questions — all within 48 hours.
We use the “Slack” app — a professional platform for messaging and calls. It allows you to send text, photos, videos, make calls, and organise discussions by shifts, users or topics.
From diagnostic doubts, test interpretation, treatments, and emergency management to hospitalisation decisions, case follow-ups, or referrals. We also support ethical dilemmas or client communication if needed.
No. VetShadow doesn’t add hands to your clinic — it strengthens the hands already there. Our goal is to make your existing team more independent and effective. You decide: five calm vets working at full potential or six stressed vets working below theirs.
All our advisors have at least 10 years of hands-on clinical experience in referral centres, hospitals or general practice. They are trained to offer clear, useful and practical advice — even under pressure. They also bring management experience and are fluent (C1 level or above) in both English and Spanish.
Our system ensures continuous availability during your contracted hours. Every Slack channel is monitored by at least one senior vet on duty. A supervisory team is always present to step in if needed — so you’re never left without support.
Yes. We offer discounted rates for 6-month or annual payments, as well as tailored plans for groups of clinics under the same management.
Yes. You can use VetShadow for specific shifts: nights only, weekends only, or full-day cover. We adjust our team to fit your real-world needs.
Hiring staff comes with payroll, sick leave, holidays, and admin load. VetShadow is more flexible, consistent and available — without hidden costs or legal complications. We’re a full team for the cost of a single subscription. A new employee brings benefits, but also responsibilities. VetShadow brings no burdens — only solutions.
Absolutely. We follow strict confidentiality protocols. We do not access your clinical software or store any identifiable data. All information remains within your private Slack channel.
Yes. Through ongoing contact, your vets learn from every case. Additionally, we offer 10 hours of internal CPD per year for your team, delivered digitally.
Each plan includes one user account per clinic, typically installed on a shared device (e.g. a clinic computer or tablet). This means any team member can use it to ask questions — but only one consultation can be active at a time.
If your team needs to consult simultaneously from different devices or rooms, we recommend adding extra user licences for smooth, uninterrupted support.
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